Privacy Policy of keg99

When you register and use keg99, we collect certain personal information that is necessary to open your account, verify your identity, process transactions, and provide our services. The categories of information we may collect include the following:

• Identity information: full name, date of birth, gender, and a copy of a government-issued identification document when required for account verification.
• Contact information: email address, mobile phone number, and residential address (city, district, and division within Bangladesh).
• Financial information: payment method details (bKash, Nagad, Rocket, Upay, or bank account identifiers) used for deposit and withdrawal transactions. We do not store full payment credentials on our servers.
• Technical and usage data: IP address, device type, operating system, browser type, session timestamps, pages visited, game history, and betting activity on the keg99 platform.
• Communications data: records of any messages, support tickets, or feedback you submit to keg99 through our support channels.

We do not knowingly collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless legally required. Our data collection practices comply with applicable data protection standards and are reviewed regularly to ensure they remain proportionate to our operational needs.

keg99 processes your personal data only for lawful and clearly defined purposes. We use the information we collect to deliver a secure, reliable, and personalised experience for every player on our platform. Specifically, we use your data for the following purposes:

• Account creation and management: to register your account, authenticate your identity, and maintain your player profile on keg99.
• Transaction processing: to handle deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment partners operating in Bangladesh.
• Customer support: to respond to your queries, resolve account issues, and process complaints efficiently and in a timely manner.
• Platform security and fraud prevention: to detect suspicious activity, investigate potential fraud, and protect both your account and the integrity of the keg99 platform.
• Responsible gaming compliance: to monitor gaming patterns and help identify players who may be at risk, enabling us to provide appropriate responsible gaming tools and resources.
• Service improvement and analytics: to analyse how players interact with our website and games, identify areas for improvement, and enhance the overall keg99 user experience.

keg99 does not sell, rent, or lease your personal data to any third party. We treat your information with strict confidentiality. However, there are limited circumstances in which we may share your data with trusted third parties, solely to the extent necessary to operate our platform and comply with applicable obligations:

The categories of third parties who may receive your data, and the reasons for sharing, are as follows:

• Payment processors and financial institutions: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment partners receive only the financial data necessary to execute deposit and withdrawal transactions securely.
• Technology and platform providers: game studios and software providers (such as Pragmatic Play, Evolution Gaming, Spribe, and others) may receive anonymised session and game data to deliver their services within the keg99 platform.
• Legal and regulatory authorities: we may disclose personal data to law enforcement agencies, government bodies, or regulatory authorities when required to do so by applicable law, court order, or when necessary to protect the rights and safety of keg99 and its users.

All third-party service providers who process your data on behalf of keg99 are contractually obligated to handle your information securely, use it only for the purposes for which it was shared, and comply with applicable data protection requirements. We do not permit them to use your data for their own marketing purposes.

keg99 facilitates fast and secure transactions for players in Bangladesh using popular local payment methods including bKash, Nagad, Rocket, and Upay, as well as major bank transfers through institutions such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and others. All payment transactions are processed by our trusted payment partners using encrypted channels to protect your financial data in transit.

We do not store your full bKash or Nagad PIN, Visa or Mastercard full card numbers, or other sensitive payment credentials on our own servers. Transaction records are retained for the minimum period required for financial compliance and dispute resolution purposes. If you have a concern about a specific transaction, please contact our support team directly.

keg99 uses cookies and similar tracking technologies to improve the functionality of our website, analyse user behaviour, and personalise your experience on the platform. Cookies are small text files placed on your device when you visit our site. We use the following categories of cookies:

• Essential cookies: these are strictly necessary for the website to function correctly, including session management, login authentication, and security features. These cookies cannot be disabled without affecting the site's core functionality.
• Analytics cookies: these help us understand how players navigate the keg99 platform — which pages are most visited, how long sessions last, and which features generate the most engagement. This data is used in aggregate form and does not identify you personally.
• Preference cookies: these store your platform preferences such as language setting, display options, and game category filters so that your choices are remembered between visits.

You can control cookie settings through your browser's privacy preferences. Please note that disabling certain cookies may affect the functionality of some features on the keg99 website. We do not use cookies to track your activity on third-party websites or to serve targeted advertising to you outside of our platform.

keg99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy. The specific retention periods we apply depend on the nature of the data and the purposes for which it is processed. As a general principle, account information is held for the duration of your active account relationship with keg99 and for a reasonable period thereafter to handle any outstanding queries, disputes, or compliance requirements.

Transaction and financial records are retained for a longer period in line with applicable financial regulations and to facilitate dispute resolution. When data is no longer required, we delete or anonymise it securely so that it can no longer be attributed to you as an individual. You may request earlier deletion of your personal data by contacting our support team, subject to any overriding legal or regulatory obligations that require us to retain certain data.

keg99 respects your rights with regard to your personal data. As a registered player on our platform, you have the following rights in relation to the personal information we hold about you:

• Right of access: you may request a copy of the personal data we hold about you. We will respond to valid access requests within a reasonable timeframe.
• Right of rectification: if any personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right of erasure: subject to applicable legal and regulatory retention obligations, you may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to restrict processing: in certain circumstances, you have the right to request that we limit the way we process your personal data, for example while a correction request is being assessed.
• Right to object: you have the right to object to the processing of your personal data for certain purposes, including direct marketing communications where applicable.

To exercise any of the rights listed above, please contact our support team at [email protected] with your registered account details and a clear description of your request. We will acknowledge your request promptly and aim to resolve it within a reasonable period. Please note that some requests may be subject to identity verification before we can action them.

keg99 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include 256-bit SSL (Secure Sockets Layer) encryption for all data transmissions between your browser and our servers, secure data storage with restricted access controls, regular security assessments and system audits, two-factor authentication options for player accounts, and continuous monitoring of our platform for unusual or suspicious activity.

While we implement robust security practices, no online platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights or interests, we will notify affected users and take all appropriate steps to contain the breach and mitigate its impact as quickly as possible. We encourage you to protect your own account by choosing a strong, unique password and not sharing your login credentials with anyone.

keg99 is a real-money gambling platform intended exclusively for adults aged 21 and above. We do not knowingly collect, process, or retain personal data from individuals under 21 years of age. If you are under 21, you are not permitted to register an account or use any services on the keg99 platform. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. Parents and guardians are encouraged to use appropriate parental control tools to prevent underage access to online gambling platforms. For guidance on responsible gaming and age verification, please visit our Responsible Gaming page.

keg99 reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, our business practices, or the services we offer. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of the keg99 platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the updated policy, you should discontinue use of the platform and contact our support team to discuss your options regarding your account and personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way keg99 handles your personal data, our dedicated privacy support team is here to help. We are committed to responding to all data-related enquiries in a timely and transparent manner. Players across Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar — can reach us at any time.

Email our support team: [email protected]